Questions or Inquiries with your purchase?
In a nutshell, we want you to be happy with your purchase, but in the event that it's not the case, please contact us for Return Authorization within 48-hour of receiving your purchase. Buyer is responsible for return postage unless if your purchase was poorly described in listing. We will respond to your enquiry case by case, and will always strive to offer fair solution for both of us.
~ Payment ~
PayPal preferred. It offers the best protection for both seller & buyer in case of any dispute. PayPal can process your credit/debit card payment without registering for an account.
Please note that we ONLY process credit card payment through PayPal. We as vendor do not keep any of your payment information.
Other payment methods accepted but please contact us prior to purchase.
~ Shipping - Tracking ~
Please keep in mind this is a family operated business. We appreciate your support and will strive to mail your purchase (single or combined) within 3 business day of receiving payment.
We prefer USPS and will provide tracking info through email provided through PayPal at time of payment. If you prefer other shipping service, please note that there will likely require extra handling time.
Now with all necessity out of the way, here are some specific details for any return requests:
~ Jewelry Return ~
Please contact us for Return Authorization. We want to make it right for you if it's any mistake that we've made.
Please keep in mind there is a $5 or 20% restocking fee if you choose to return your purchase. Why you ask?
$5 will be deducted from your total refund if you return a pair of earrings. This is for sanitary reason, as those earwires will have to be replaced.
$5 will be deducted from your total refund if your return total is $1 to $30 (before tax and exclude initial postage).
If your return total is over $30 then 20% will be deducted from your total refund (before tax and exclude initial postage).
Return of jewelry pieces needs to be in its original condition, including any packaging. All purchases are packed with care for their journey and for safe travel. Please use original packaging method and materials for return by simply replacing shipping label.
~ Specimen Return ~
Due to the fragile nature of most of these collectibles, if your purchase is not as expected, please contact us for Return Authorization. There is a 20% restocking fee which will be deducted from your total refund (before tax and exclude initial postage)
